Terms of service

coPayer helps two people do a private deal safely. It checks who you are and that the money is there, then the payment goes straight from one bank to the other. coPayer never holds your money.

Last updated 19 October 2026

Who we are

coPayer is run by COPAYER LIMITED, a New Zealand company based in Auckland (company number 9393724, NZBN 9429053339720). You can reach us at hello@copayer.nz. By using coPayer you agree to these terms, our refund policy and our privacy notice.

What coPayer does

• Confirms the name of the buyer and the seller through their own banks.
• Checks that the buyer's account covers the amount, without showing anyone their balance.
• Starts a payment straight from the buyer's bank to the seller's bank, through Akahu, which the buyer approves inside their own bank.
• Gives the buyer a release code once their bank has sent the money, so the seller knows the payment is real before handing anything over.

What coPayer does not do

• coPayer never holds, receives or controls the money. It is not a bank and does not keep funds in trust.
• coPayer is not part of your sale. The deal is between the buyer and the seller.
• coPayer does not see or check the item. Its condition, its description, and whether the seller has the right to sell it are between the buyer and the seller. Check the item before you pay.

Who can use coPayer

You must be 18 or over, use your own New Zealand bank account, and give true details. You must not use someone else's bank account, name or identity.

The fee

The seller pays a coPayer fee of 1.5% of the first $10,000 of the deal and 0.5% of any amount above that, rounded to the nearest 50 cents, at least $1 and never more than $199. The buyer pays nothing. If you sell to a buyer you met through coPayer but complete the sale outside coPayer, the fee is still payable, and we may take it from your card hold. When a deal ends with nothing paid through coPayer after a buyer has confirmed they are coming, or after a booked viewing time has passed, we keep the seller's hold for up to 24 hours and ask those buyers whether they bought the item another way. If one says they did, the fee is taken. If you think that is wrong, tell us at hello@copayer.nz and we will look into it. The fee is held on the seller's card when they pick a buyer, and only taken once the buyer's bank has sent the money. If the deal does not complete, the hold comes off and nothing is charged. If the fee cannot be taken from your card when a deal pays, for example because the card was cancelled, you still owe it, and you will be asked to pay it before you can pick a buyer on your next deal. Each seller's first deal is free, whatever its size, while our first 200 free deals last. Whether a deal is free is decided when the seller picks a buyer, and a deal that is free then stays free, with nothing added to the buyer's total. A free deal only counts once it completes, so a deal that falls through hands its free place back. When a fee applies, you see it before you pick a buyer. Our refund policy explains when a fee is refunded.

Payments are final

Once the buyer's bank has sent the payment, coPayer cannot reverse it. Only pay when you are with the seller and happy with the item. If something goes wrong with the item, sort it out with the other person first. If you cannot agree, the Disputes Tribunal can help. If you think you have been scammed, contact your bank straight away and report it to the Police.

What you must not do

• Sell or buy anything stolen, or anything that is illegal to sell or own in New Zealand.
• Give false details, pretend to be someone else, or use someone else's bank account.
• Use coPayer to scam anyone, to move money for someone else, or to hide where money came from.
• Try to get around the checks, the release code or the fee.

If we believe someone has broken these terms, we can stop a deal, refuse to process it, and stop that person using coPayer. Where the law requires it, we will report it.

Our responsibility

We work hard to keep coPayer running and accurate, but we cannot promise it will always be available or free of errors. As far as the law allows, coPayer's total responsibility to you for any deal is limited to the fee paid for that deal, and we are not responsible for the item, for what the other person does, or for losses that come from the sale itself. Nothing in these terms takes away any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, where those Acts apply.

Changes

We may update these terms as coPayer grows. When we do, we will change the date at the top. The terms in place when you start a deal apply to that deal.

New Zealand law

These terms are governed by New Zealand law, and the courts of New Zealand decide any dispute about them.